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    Updated: 26.02.2021

    Changes to our booking process and casual pricing

    We’re pleased to advise that bookings are no longer required for any of our services including Group Fitness. We recommend arriving early for Group Fitness classes to ensure a spot as there are still capacity limits.
     
    To ensure we can continue to contact trace, members will be required to show their membership card at reception and casual visitors will be required to check-in via QR code. Please note that from Thursday 11 February 2021, the temporary gym and group fitness casual fees implemented during COVID-19 will revert to standard 2020-21 fees and charges.

    Updated: 18.12.2020

    Membership reactivation

    Now that restrictions have eased across Victoria, we will be reactivating all memberships on 28 January 2021.

     

    We understand that some of you may not be ready to return to your health and fitness routine just yet, which is why we’re offering members a further four-week suspension period if they aren’t ready to reactivate their membership.

     

    If you do not want to reactivate your membership and would like to remain suspended, please click here and submit the form using your customer ID number, which has been sent to you via email. You must submit this form on or before 24 January 2021 to avoid being debited.

     

    If you are experiencing issues with the form, please contact our customer care team on 1300 760 379.

    FAQs:

    • When will my membership be reactivated?

      Your membership will be reactivated on 28 January 2021. If you have chosen to reactivate your membership prior to this date, your fortnightly debit will continue as usual.


      If you have not, your first debit may be slightly different from your normal fortnightly fee. This could be due to one or more of the following reasons:

      • Additional credit applied from your last debit due to centre closure;
      • Unpaid fees from your last direct debit; or
      • Pro-rata fees incurred from your activation date to the first returned debit.

      After your first direct debit, you will be charged at the same amount and on the same fortnightly or monthly schedule as before suspension.


      If you have a term membership, your membership will resume from the time it was suspended. For instance, if you bought a three-month membership and it was suspended after one month when the centre closed, you will have another two months from 28 January 2021.
    • Are there still restrictions in place at the centre?

      Yes, there are still restrictions in place at the centre. COVID-19 still poses a serious health threat to the community and we will be taking all of the precautionary steps necessary to keep you and our staff safe.
    • Do I still need to book a session to visit the centre?

      Yes, currently everyone who visits the centre must book their session via our website. This ensures that we can contact trace if there is a confirmed case at our centre. We are working on removing online bookings for members only.
    • Will my fees be the same?

      Yes, your fees will remain the same.
    • What do I do if I’m not ready to reactivate my membership?

      If you do not want to reactivate your membership and would like to remain suspended, please click here and submit the form using your customer ID number, which has been sent to you via email. You must submit this form on or before 24 January 2021 to avoid being debited.

    Updated: 17.12.2020

    Holiday season opening hours

    Kensington Community Recreation Centre will be running amended opening hours over the upcoming holiday season.

    This period includes the Christmas Day, Boxing Day, New Years Day and the dates surrounding.

    Visit our Opening hours page for a full list of opening hours for this period.

     

    Updated: 18.12.2020

    Membership reactivation

     

    Now that restrictions have eased across Victoria, we will be reactivating all memberships on 28 January 2021.

     

    If you are experiencing issues with the form, please contact our customer care team on 1300 760 379.

     

    Updated: 13.11.2020

    We are excited to be restarting our Swimming Lessons program from Monday 16th November 2020!

    Our COVID-safe practices and revised lesson plans have ensured we can provide the safest program possible for our staff and swimmers.

    We’ve taken some time to reshape our program timetable, ensuring our Swimming Lessons students are ready to achieve their best and progress as we dive into warmer weather. If you recently completed an expression of interest form you will have received a confirmation email with all the details you need to return to Swimming Lessons.

    Should you need to contact us please do so via Kensington.cso@ymca.org.au, alternatively you can book a call back appointment for a time that suits you and a member of our team will contact you directly.

    Book a call back appointment.

    Learn more about our program restart on our Swimming Lessons page.

    Updated: 05.11.2020

    We are expanding our services!

    We’re thrilled to announce that we will be reopening our centre on Monday 9 November subject to Victorian Premier Daniel Andrews confirmation of further easing of restrictions on Sunday 8 November.

    To ensure our staff and the community are kept safe, we are planning a staged approach to reopening our centre and services.

    While some of your favourite classes, instructors and times may not be available immediately, we’re excited to welcome you back as we move forward together.

    Below are the services that will be available:

    Below are our operating hours:

    • Weekdays: 6am-12pm and 3pm-8pm
    • Weekends: 8am-1pm

    At this time, membership payments will not resume – you will be given notice prior to your direct debits recommencing.

    To ensure your safety and the safety of our staff, we have implemented a number of changes to make your return to our centre as smooth as possible. Please read the below safety measures prior to attending our centre.

     

    Updated: 26.10.2020

    Today’s announcement from Victorian Premier Daniel Andrews has confirmed the long-awaited changes to bring Victoria out of lockdown.

    While these changes are indeed exciting, we are currently working through the impacts for our site and service offerings, which may take some time. We are working as quickly as possible and will provide additional updates as soon as more information is available.

    We are as excited as you are and can’t wait to see you again!

    Read the full statement from Victorian Premier Daniel Andrews

    Updated: 19.10.2020

    We have reopened for Casual Tennis Play!

    We’re thrilled to announce that we will be reopening our courts on 19.10.2020.

    We’re excited to welcome you back as we move forward together.

    Below are the services that will be available:

    Below are our operating hours:

    • 6am-10pm (7 days)

    At this time, membership payments will not resume – you will be given notice prior to your direct debits recommencing.

    To ensure your safety and the safety of our staff, we have implemented a number of changes to make your return to our courts as smooth as possible. Please read the safety measures at the bottom of this page prior to attending our site.

    • COVID-safe training for our staff

      All staff have completed the Department of Health COVID-safe training, as well as additional training provided by YMCA Victoria to ensure they are equipped with the knowledge to keep you safe. We have also provided additional training for specific roles to ensure all programs operate safely with social distancing requirements in place.
    • Wearing a face mask in centre
      The current government restrictions no longer require Victorians to wear a fitted face mask that covers the nose and mouth when they leave their home. To ensure we align to all government requirements, we ask that all visitors and patrons continue to carry a face mask with them at all times when inside our centre. Although face masks are no longer mandatory for members of the public in our facilities - they are recommended by the government where social distancing can not be maintained. This could include while moving about the centre, waiting at the front desk or on pool deck during swimming lessons.
       
      If you are unsure of when you should wear a mask, please ask one of our friendly staff who will be able to provide you with the correct guidance.
    • Booking online
      To ensure we are following the government’s health guidelines, there will be a restricted number of people allowed within a space at any given time. So no one misses out, we have set up an online booking system where you can select a session time that suits you and pay immediately to secure your place. You can also book and pay over the phone by calling our centre on 0393761633.

      At this time, membership payments will not resume – you will be given notice prior to your direct debits recommencing.
    • Temperature scanning
      Please make sure you arrive 10 minutes early to your session so you have enough time to sign in and get your temperature checked. All staff and visitors will be scanned upon entry and anyone who displays a temperature of 38°C or above will not be allowed to enter the facility.
    • Signage and instructions

      Once you are inside the centre, you will see signage and instructions on how staff and visitors can be COVID-safe. Hygiene signage and floor, seat and bench stickers will be displayed throughout the facility to help everyone with physical distancing requirements.
    • Social distancing in centre

      A safe distance of 1.5 metres between people will be required throughout the centre and programs. All spaces within the centre have been measured and 4 metres squared occupancy restrictions per space will be enforced. Staff and visitors will be counted as they enter and exit spaces, and some seats and equipment have been removed to ensure social distancing is possible.

      Please remember that we must all play our part in helping stop the spread of COVID-19. If a visitor does not follow our COVID-safe practices, including social distancing requirements, they may politely be asked to leave the facility by a staff member.

    • Hygiene and cleaning

      When you arrive at the facility, the first thing you will notice is hand sanitiser at all entry and exit points, with the expectation that everyone (staff and visitors) sanitise their hands before entering. Hand sanitiser will be available throughout the centre and in bathrooms. 

      The entire facility will be cleaned every 24 hours and high touch points, such as doors, toilets and gym equipment, will be cleaned regularly throughout the day. Staff will also be wiping down gym equipment regularly and antibacterial wipes will be available for visitors to use before and after using equipment.
    • Our 8-step plan for a confirmed case

      Our staff have been trained to ensure that if there is a confirmed case at the centre, they have the tools and resources they need to close down safely. All visitors will have to sign in at reception when they attend their session, which allows us to contact trace those people who were at the centre. There will also be a contamination clean prior to reopening.

      Please do not visit the centre if you are experiencing any of the following symptoms: fever, cough, tiredness, cold, sore throat, runny nose, shortness of breath or headache. If you are experiencing any of these symptoms, please seek medical attention and be checked for COVID-19 at one of the testing stations across the state.