Booking Instructions

Due to current health restrictions, we have limited service offerings available. To book a session, please use the Book Now button below.

Bookings can only be made two days in advance. Booking slots will be released online daily at 7.00am.

Due to demand and capacity restrictions, we know that we may not be able to accommodate everyone interested in booking a session and will continue to work on methods of making the booking process as equitable as possible. If all available slots have been booked, you will receive the message “Sorry, there is currently no availability". Unfortunately our team is unable to amend or place bookings over the phone if we are already fully booked. We ask that you please only contact us regarding bookings if you are having technical difficulties or are unable to use the online system.

If spaces are fully booked, we encourage you to continue to try and book for a future date as more sessions are released daily. We look forward to a greater easing of restrictions when we can welcome more of the community back and thank you for your patience and understanding.

For details on modifying your booking, please see our Support Guide.

  • How can I attend lap swimming?
    If you would like to come to the centre for a lap swim, you first need to book online through the lap-swimming page on our website. Lap Swimming is defined as continuous swimming for health and fitness purposes. We are not offering swimming for water play at this stage.
  • How can I book a lane for my lap swim?
    Visit the lap swimming page on our website prior to attending the centre and follow the prompts to book.  Bookings will open 48 hours prior and close one hour prior to each lap swim session. You can change your booking up to two hours prior to your start time. Payment is required in advance. 
  • Can children attend to swim laps?

    Yes children can swim laps or book for casual play in our Rec Swimming Lane/Learners Pool. If a child wishes to attend to swim laps they will need to make a booking through the online booking page.

    A supervising adult must accompany all children under the age of 12. Children under 5 can book a Rec Swim space free but an adult must book and pay.

    If the supervising adult intends to swim they must also book and pay for a session through the online booking page.

    If the supervising adult intends to spectate only, they will only need to list their details as the supervising adult accompanying the swimmer when asked to do so via the online booking system.

    Watch Around Water Policy

    At YMCA Victoria we are a Watch Around Water endorsed aquatic safety organisation. The following information is the new watch around water policy launched in centre from 1 September 2019.

    Watch Around Water is a set of industry guidelines outlining the minimum supervision requirements of young children at all affiliated aquatic venues.

    Children under 5 years old

    All Children MUST be accompanied into the Centre by a person over the age of 18 and supervised within arms’ reach, at all times in the water.

    All children MUST wear a pink wristband supplied by YMCA staff to help identify their age while swimming.

    Children will not be admitted without a full fee paying parent/guardian who must also be in the water at all times. Groups will not be admitted entry where the number of parents/guardians supervising a group of children under 5 years exceeds the ratio of 1:2 (effective September 1 2019).

    Children under 12 years old

    All Children under the age of 12 MUST be accompanied into the Centre by a person over the age of 18. All children MUST be actively supervised by an adult over the age of 18 at all times. The adult must have a clear and active view of the child with no physical or structural barriers between them (this includes tech and devices).

    All children MUST wear a yellow wristband supplied by YMCA staff to help identify their age while swimming. Groups will not be admitted entry where the number of parents/guardians supervising a group of children under 12 years exceeds the ratio of 1:4.

  • What do I need to bring?
    A small bag, a towel, goggles a drink bottle and warm clothes to dress in to leave is ideal.
  • When I book online, does my data stay in Australia?
    Yes. Your personal data captured by the online booking system Nabooki, is saved on a server situated in Australia. 
  • How long do I have to swim?
    Lap swimming times are available on the booking app on this page. Once you have booked your lap swimming time, you will have one hour in the facility. We recommend you use your hour for approximately 45 minutes of swimming, allowing for time to collect your belongings and exit the centre. You must depart the centre prior to next session commencing. Please follow Lifeguard instructions who will advise you when it is time to leave the water, collect your belongings and proceed to the exit.
  • What safety measures are you taking to keep everyone safe?
    Your safety and the safety of our staff remains our number one priority. To ensure our facility is COVID-safe and in line with the government’s health advice, we will be applying safety measures across all YMCA-managed facilities. You can find out more about our centre’s COVID-safe measures on the ‘reopening updates’ page.
  • What is the price for lap swimming?
    You can find all our prices, on our ‘prices’ page. Payment is required at the time of booking. Bookings open 48 hours prior and close one hour prior to each Lap Swim session. You are able to change your booking up to two hours prior to your start time.
  • Why do existing members need to pay for lap swimming?
    All existing member accounts are currently on suspension and no direct debit payments are being made. As such membership fees are not being charged, we ask that during this period, everyone uses the facility on a per use (casual) basis.
  • How do I get into the venue?
    Make your way to the main entry. You may be required to wait at the doors prior to your session start time. Please use the hand sanitiser provided on entry. Follow the floor markings and line up at the front desk, keeping 1.5 metres away from others.
  • Can I use the changing rooms?

    Yes changing room are available. We recommend you arrive at the centre, ready to swim. A deck coat or warm towel are the quickest way to enter and leave the facility. Showering at home before you arrive is also recommended.

  • If I’m temperature checked and my temperature is 38 (or more) and I’m asked to leave will I get a refund?
    Yes, we will provide you with a refund. 
  • What happens if I refuse a temperature check?
    Having your temperature checked is a condition of entry and we will have to ask you to leave the facility. 
  • Why can’t I stay the full hour swimming?
    This is because we need a 15 minute buffer period to ensure the facility is COVID Safe. This time allows for the cleaning of toilets, pool hand rails and end of pool lanes. This buffer will also ensure there is no cross over of customers within the pool area.
  • How do I leave the venue?
    Staff will provide direction and there will be signage to lead the way.
  • Watch Around Water Policy Information
    At YMCA Victoria we are a Watch Around Water endorsed aquatic safety organisation. The following information is the new watch around water policy launched in centre from 1 September 2019.

    Watch Around Water is a set of industry guidelines outlining the minimum supervision requirements of young children at all affiliated aquatic venues.

    Children under 5 years old

    All Children MUST be accompanied into the Centre by a person over the age of 18 and supervised within arms’ reach, at all times in the water.

    All children MUST wear a pink wristband supplied by YMCA staff to help identify their age while swimming.

    Children will not be admitted without a full fee paying parent/guardian who must also be in the water at all times. Groups will not be admitted entry where the number of parents/guardians supervising a group of children under 5 years exceeds the ratio of 1:2 (effective September 1 2019).

    Children under 12 years old

    All Children under the age of 12 MUST be accompanied into the Centre by a person over the age of 18. All children MUST be actively supervised by an adult over the age of 18 at all times. The adult must have a clear and active view of the child with no physical or structural barriers between them (this includes tech and devices).

    All children MUST wear a yellow wristband supplied by YMCA staff to help identify their age while swimming. Groups will not be admitted entry where the number of parents/guardians supervising a group of children under 12 years exceeds the ratio of 1:4.

    Birthday Parties

    All children under the age of 12 MUST be accompanied into the Centre by a person over the age of 18 and handed over to the supervision of the birthday party leader (staff member).

    Visit the watch around water website

    For more information visit the Watch Around Water website: http://www.watcharoundwater.org.au 


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